Last updated: October 9, 2026
This page summarizes how returns work at Brass & Basin. The full terms are in our Refund Policy.
In stock sinks and accessories
Items that ship from our New Jersey warehouse can be returned within 30 days of delivery if they are unused and in original packaging. Contact us at hello@brassbasin.com first to get approval and return instructions. Return shipping is paid by the customer, unless the item arrived damaged or defective. We do not charge a restocking fee.
Bespoke and custom sinks
Sinks made to order and custom sizes are made to your measurements and cannot be returned unless they arrive damaged.
Damaged or defective items
Report damage within 7 days of delivery with photos. We will arrange a repair, replacement or refund at no cost to you once the claim is reviewed.
Refunds
Approved refunds go back to the original payment method within 5 to 10 business days of us receiving the return.
Contact
Email hello@brassbasin.com or call +1 762-920-7992.