Shipping policy

Last updated: September 22, 2026

Brass & Basin sinks are hand-hammered to order in Fes, Morocco. Because each piece is made after you order it, shipping happens in two stages: production, then transit.

Production Time

Please allow 2–4 weeks for your sink to be hand-hammered and finished before it ships. This lead time applies to every order, since we do not mass-produce or hold finished stock — each piece is made specifically for you. We'll email you when your order is confirmed and again when it goes into production.

In stock sizes ship from our New Jersey warehouse and dispatch within 2 business days. Delivery in the continental US takes 5 to 8 business days. Bespoke and custom-size sinks are hand-made to order in Fes, Morocco. Production takes 2 to 4 weeks, and transit adds 5 to 8 business days. We confirm timing with you before production starts. You receive tracking by email once your order ships. Contact hello@brassbasin.com or +1 762-920-7992.

Transit Time

Once your sink is complete, transit typically takes 5–8 business days after your order ships, whether it travels by standard parcel (bar and prep sinks, smaller pieces) or freight carrier (farmhouse, kitchen, and other large sinks).

You'll receive a tracking number by email as soon as your order leaves our fulfillment partner.

Freight Delivery Details

Large sinks ship via freight carrier and are delivered curbside unless a white-glove or inside-delivery option was selected at checkout. The freight carrier will contact you to schedule a delivery appointment — someone must be available to receive and inspect the shipment. We recommend arranging help to move the piece indoors, as these sinks are heavy.

Where We Ship

We currently ship within the contiguous United States. If you're located in Alaska, Hawaii, or outside the US and would like a shipping quote, contact us at hello@brassbasin.com before ordering. We're unable to deliver freight shipments to PO boxes.

Shipping Costs

Shipping is calculated at checkout based on your sink's size, weight, and delivery address.

Delays

Because every piece is handmade, occasional delays can occur due to material availability or the artisan production schedule. If your order is running behind our stated timeline, we'll email you with an update. Contact us any time at hello@brassbasin.com for a status check on your order.

Contact Us

Questions about shipping or delivery? Email hello@brassbasin.com or call +1 762-920-7992, or contact us at 1309 Coffeen Ave, Sheridan, WY 82801, United States.